Charges
There is a delivery charge of £4.99 per order for brassware (taps) and basins (typically 2-3 days delivery), which goes up to just £14.99 per order if any other items are included in your order (typically 5-10 days delivery). Orders over the value of £1,250 will receive free delivery. We can quote for express delivery on application.

Time
Deliveries are made within 10 working days of receipt of payment but are usually much quicker (2-5 days). Some distant areas of the UK may require slightly longer. You can collect from our Leighton Buzzard warehouse Monday-Friday. You will be e-mailed once the items have been dispatched from our warehouse with a delivery date but you may contact the transport company to select from alternative dates they can offer you. We offer an express delivery service which, depending on your distance from our Leighton Buzzard warehouse, can deliver within 24 to 72 hours. Please contact us for quote and a firm delivery time.

We are proud of the reputation we have for the high quality and timely delivery service we provide. However, please note that all delivery dates given are always provisional. We must stress even with a confirmed delivery date, you are strongly advised not to pre-book contractors, or engage in any preparatory work until such time as you have all your goods and are happy that they are correct as ordered and damage free.

Collection
You may save on delivery charges and collect your goods from our warehouse in Dunstable near Luton. We will need 24 hours to ready your goods for collection.

Delivery restrictions
Please note restrictions apply to the extremities of Scotland. If you are in postcodes DG, KA, PA, KW and IV you should contact us before placing the order to get a quote for delivery. We do not deliver to Northern Ireland or any islands off the UK.

Delivery assistance
In order that we can offer as competitive rate for deliveries as possible, our vehicles are manned by only one person. The driver will unload the goods for you, however we will need you to provide suitable help in the unloading of heavy or bulky items. If you are unable to do this, we can provide a second person at an additional charge but must be contacted in advance for a quote. Please note, if you have not informed us in advance and you are unable to provide assistance for heavy or bulky items we will need to redeliver at another time and you will be required to pay an additional delivery charge.

The driver will happily unload to a ground floor room. As we are not insured whilst on your property we regret he cannot deliver to upstairs rooms.

Checking deliveries
The driver will wait while you check the major components i.e. the bath, ceramics, etc. There is no need at the point of delivery to check robust items such as taps, seats, robustly packaged shower doors and cubicles. We generally allow 48 hours for notification of any issues on these items.